Personal information refers to any information that is associated with an individual to identify him/her. Users who wish to use the Service or Website of Ocurent may need to share their personal information, which may include, but is not limited to:
- User’s name, current address, company, age group, email address, telephone/cell phone number or fax number;
- Billing information;
- Credit card information;
- Information about User’s visit to the Website, which includes the date and time of the visit, the pages accessed, the documents retrieved, and IP logs;
- The type of browser used during the User’s visit of the Website;
- Any personal correspondence, which includes emails and web chats.
WHY WE COLLECT PERSONAL INFORMATION
In order to operate our Service efficiently, and with the highest level of service that we commit to our Users, Ocurent will need to collect personal information from our Users. For instance, personal information may be collected on our Website during the process of booking an appointment to visit our showroom, reserving or ordering merchandise, scheduling a delivery or return, consigning merchandise, contacting us, applying for a job, or subscribing to our mailing list, social media channels or contests. Additionally, Ocurent may use User’s personal information for internal purposes to improve the User’s experience, which may include analyzing User preferences, trends or statistics.
HOW PERSONAL INFORMATION IS USED
Personal information is used to communicate with Users, allow Users to access and use all elements of the Website, register Users, process requests and orders, book appointments, provide technical support, store information about User preferences, recognize when Users return to the Website, enable Users to participate in contests and surveys, while ensuring the security of the Service and Website, and complying with procedures, laws, and regulations.
Ocurent may use personal information to contact Users via email (along with other channels, such as social media) to share information regarding Ocurent’s products, services, newsletters, promotions, contests, updates to the Website, pre-or-post-sale follow ups or requests, appointment inquiries, opportunities for consignment, or other correspondence. Users may be invited to receive email correspondence by providing an email address; and will have the opportunity to unsubscribe to any emails by clicking on an “unsubscribe” hyperlink, contained in the described emails or by emailing us at ocurent.com/contacts. It is important to note that if a User unsubscribes from an email, Ocurent may still send order confirmation emails, digital receipts, or follow ups with any issues or concerns with a purchase or rental. Additionally, any opt-out is not deemed as valid until processed by Ocurent. Ocurent shall not be liable for any problems arising from the opt-out procedure.
Additionally, Users can opt-out of providing personal information by not entering it or not using the Website. Users may continue to use certain elements of the Website (such as browsing merchandise or the photo gallery), however, specific sections of the Website will not be accessible without personal information (such as consigning merchandise or booking appointments).
HOW PERSONAL INFORMATION IS SHARED
The personal information collected is used to provide and maintain the Website and is used at Ocurent’s discretion. Users’ email addresses and personal information will not be distributed nor shared with third parties, unless it is to transact any contractual business between Ocurent and the User, or to comply with legal processes and/or law enforcement requests, or to conduct any business, as Ocurent deems reasonable, at our discretion.
Ocurent acknowledges that Users have the right to control how their personal information is collected and used. As such, all personal information collected requires consent. By communicating with Ocurent (including emails and online forms), Users are providing consent to the collection of their personal information provided. It is important to note that Users do not have to supply information, however, without this information, Ocurent may not be able to carry-out the Service offered and parts of the Website may be restricted to the User.
WHO PERSONAL INFORMATION IS SHARED WITH
Ocurent may disclose personal information to third parties who provide services on our behalf, such as payment processing, website hosting, transmission of emails or communications, the organization of contests and promotions, or the analysis of the effectiveness of our advertising strategy, only as needed to meet contractual requirements. Users’ personal information may be stored and processed in the United States by affiliates of our group and third party service providers.
Ocurent uses industry standard practices to protect Users’ personal information, however, no data transmission over the internet can be considered absolutely secure. As such, Ocurent does not guarantee that Users’ personal information or private communications will always remain private or secure, and shall not be liable for the information transmitted by the User.
Additionally, third party service providers are bound by non-disclosure agreements and legal restrictions, and are not authorized to use or disclose personal information for any purpose other than their contractual obligations with Ocurent. Ocurent may be required to disclose personal information by law, court or government authority. Additionally, should Ocurent partake in a merger, sale, bankruptcy, insolvency, or restructuring, Ocurent may also be required to transmit personal information. Ocurent will never sell any personal information about Users to any third party without the Users’ consent.
HOW PERSONAL INFORMATION IS STORED
Ocurent protects personal information via physical, organizational and technological measures. Personal information is kept in log files, hard copy files, and other records, on behalf of the User, and is only accessible to internal team members, solely to carry out their prescribed job functions. Information stored in log files may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and other information.
Users may also have the ability to update or remove their personal information by logging into the Website and editing personal information within their profile (once this function becomes available to the Website). However, Ocurent may keep archival or backup copies of personal information, and in the event that issues arise in the editing process, Ocurent will not be held responsible.
Ocurent may hold personal information to maintain sales records, internal accounting and administration tasks, supply Users with their account statements or purchase records, offer User support or respond to inquiries, improve upon the Service and products offered by Ocurent, create customer profiles based on information provided during promotions and redemption of vouchers, provide information about our company, products, services and offers.
HOW PERSONAL INFORMATION IS MANAGED
Ocurent is aware that our Users trust us to protect their personal information, and we take the necessary measures to prevent misuse, loss, unauthorized access, modification or disclosure. Users have the right to access the personal information provided to us. If Users require details of their personal information held, we may protect the information online via password access and will manage phone or email requests with identification verification. In the event that a User finds the information we hold to be inaccurate or out of date, Ocurent will promptly correct it upon receipt of the requested changes.
As far as permissible under law, Ocurent accepts no responsibility for the unauthorized access of personal information held.
HOW TO CONTACT US
If you have any questions pertaining to this policy or personal information, please contact Ocurent at 514-979-3581 or firstname.lastname@example.org.